Terms & Conditions
GENERAL TERMS AND CONDITIONS
Version: 26 March 2026
1. Definitions
1.1 In these terms and conditions, the following definitions apply:
Entrepreneur: Vekoma Rides Manufacturing B.V., having its registered office at Schaapweg 18, 6063 BA Vlodrop, Netherlands, registered with the Chamber of Commerce under number 12045767, VAT identification number NL 8100.60.942.B01, e-mail: info@vekoma.com.
Consumer: the natural person who does not act for purposes related to his trade, business, craft or professional activity and who concludes an agreement with the Entrepreneur at a distance.
Pre-order model: Items are only produced upon order. Orders are only accepted during the ordering period specified by the Entrepreneur, provided that no other restrictions on orders have been set.
Products: clothing and related items offered via the webshop.
2. Applicability
2.1 These general terms and conditions apply to every offer of the Entrepreneur and to every agreement concluded between the Entrepreneur and the Consumer. The Consumer’s terms and conditions are expressly rejected.
2.2 By placing an order, the Consumer acknowledges that all Products on the website are offered on a pre-order basis.
3. Ordering Process
3.1 Orders can in principle only be placed by Consumers. The Entrepreneur reserves the right, at its own discretion, to set a maximum number of orders, items per order, or items to be delivered per order. For the purposes of these terms and conditions and the agreements to be concluded, a buyer who does not qualify as a Consumer shall however be treated as a Consumer.
3.2 The Entrepreneur does not maintain active stock and operates a Pre-order model. Each Product that is ordered is produced on the basis of pre-order batches.
3.3 The possibility to place orders on the website is limited to a period determined by the Entrepreneur. This period may be amended by the Entrepreneur without cause.
3.4 The indicated shipping date is an estimated date and for indication only. This date may vary due to production or logistical factors.
3.5 Payment is made directly upon placing the order in order to guarantee production of the item.
3.6 The offer contains a complete and accurate description of the Products offered. Obvious mistakes or manifest errors in the offer do not bind the Entrepreneur.
3.7 The agreement is concluded at the moment the Consumer accepts the offer and complies with the associated conditions. After placing an order, the Consumer receives an electronic confirmation without delay.
4. Prices, Shipping and Customs
4.1 The Products are shipped worldwide, with costs 7,5 euro for European customers (shipping in the European Union (EU), shipping outside the European Union costs 10 euro.
4.2 For shipments outside the European Union (EU), the Consumer is fully responsible for the payment of any customs duties, import taxes, and administrative costs of the local authorities. These costs are not reimbursed by the Entrepreneur.
4.3 Payment is made via the payment methods offered on the website. Late payment may result in the order being cancelled.
4.4 Any refunds are made via the same payment method as was used for payment, unless otherwise agreed.
5. Cooling-off Period and Right of Withdrawal
5.1 The Consumer may terminate an agreement relating to the purchase of Products during a cooling-off period of 14 days without giving any reason. The Entrepreneur may ask the Consumer for the reason for withdrawal, but may not oblige the Consumer to state their reason(s).
5.2 The cooling-off period referred to in Article 5.1 commences on the day after the Consumer, or a third party designated by the Consumer who is not the carrier, has received the Product.
5.3 It is not possible to exchange items. If a different size or Product is desired, the Consumer must return the item for a refund and place a new order, but only insofar as it is still possible or available at that point in time.
5.4 During the cooling-off period, the Consumer shall handle the Product and its packaging with care. The Consumer shall only unpack or use the Product to the extent necessary to establish the nature, characteristics and functioning of the Product. In any case, the original hang tags of the Entrepreneur must be undamaged and attached to the garment upon receipt of the return. Furthermore, the Products must be unworn, unwashed and completely free from stains or odors. If the return does not meet the aforementioned conditions, the Consumer shall be liable for any depreciation in value of the Product.
5.5 If the Consumer exercises the right of withdrawal, they shall notify the Entrepreneur of this unambiguously within the cooling-off period.
5.6 As soon as possible, but within 14 days from the day following the notification as referred to in Article 5.5, the Consumer shall return the Product or hand it over to (an authorized representative of) the Entrepreneur. In any case, the Consumer has met the return deadline if they return the Product before the cooling-off period has expired.
5.7 The Consumer shall return the Product with all delivered accessories, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the Entrepreneur.
5.8 The direct costs of returning the Product shall be borne by the Consumer, unless it concerns an exchange in the context of non-conformity. The Entrepreneur shall reimburse all payments received from the Consumer after receipt of the return, minus any depreciation as described in Article 5.4.
6. Delivery, performance and transfer of ownership
6.1 The Entrepreneur shall exercise the greatest possible care when receiving and executing orders for Products.
6.2 The place of delivery shall be the address that the Consumer has made known to the Entrepreneur.
6.3 The risk of damage to and/or loss of the Products shall rest with the Entrepreneur until the moment of delivery to the Consumer or a representative designated in advance by the Consumer and made known to the Entrepreneur.
7. Conformity and warranty
7.1 The Entrepreneur guarantees that the Products comply with the agreement, the specifications stated in the offer, and the reasonable requirements of soundness and/or usability.
8. Intellectual Property
8.1 All intellectual property rights relating to the webshop, including texts, visual material, logos and product descriptions, are vested in the Entrepreneur or its licensors. Without prior written consent of the Entrepreneur, it is not permitted to copy or otherwise use these, other than for strictly personal and non-commercial use.
9. Privacy and Data Protection
9.1 The Entrepreneur processes personal data of the Consumer in accordance with applicable legislation, including the General Data Protection Regulation (GDPR), and as described in the privacy statement available on this platform. This statement specifies, among other things, which data are processed, for which purposes, and what the rights of the Consumer are.
10. Amendments to the Terms and Conditions
10.1 The Entrepreneur may amend these general terms and conditions. For agreements already concluded, the version applicable at the time of the conclusion of the agreement shall remain in force, unless an amendment is required on the basis of legislation.
11. Applicable Law and Disputes
11.1 All agreements between the Entrepreneur and the Consumer shall be exclusively governed by Dutch law.
11.2 All disputes arising from or related to this Agreement – including disputes concerning its interpretation and/or performance – shall be submitted exclusively to the competent court in the Netherlands.
12. Changing or Cancelling Orders
12.1 If you need to change or cancel your order, we kindly ask that you contact us within 12 hours of placing it. Please email your request to info@vekoma.com.
12.2 Please note: Cancelling orders will no longer be possible after June 15th. After this date, all orders will enter production.